Support Center
Comprehensive Support
Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networksâ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networksâ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.
We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networksâ product will be shipped in the next business day.
For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ
Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process please read our Product Warranty.
The Technical Support team at Barracuda Networks works to ensure that 100% of our customers are satisfied. To expedite your issue, Barracuda Networks provides multiple ways to receive Technical Support.
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Knowledgebase Solutions
Find Technical Support Answers |
Live Chat
Immediate Customer Support 6am - 5pm Pacific (Mon-Fri) |
Create Support Case Online
Directly into Technical Support Case Queue |
The technical support team can be contacted at the following locations:
| North America Support Office | |
| support@barracuda.com | |
| Phone | +1 408 342 5300 |
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- Email and Phone Support offered 24x7 without any phone trees. You will actually speak to a live person. |
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| DACH Support Office | |
| dachsupport@barracuda.com | |
| Phone | +43 (0) 508 100 800 |
| Europe Support Office | |
| emeasupport@barracuda.com | |
| Phone | +44 (0) 1256 300 102 |
| India Support Office | |
| indiasupport@barracuda.com | |
| Phone | +91 80 3323 4600 |
| China Support Office | |
| support@barracudanetworks.com.cn | |
| Phone | +86 400 720 8200 |
| Japan Support Office | |
| japansupport@barracuda.com | |
| Phone | +81 3 5436 6236 |
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- Phone or Email Technical Support Hours: 09:00 - 17:00 Monday through Friday |
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Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networksâ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networksâ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.
We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networksâ product will be shipped in the next business day.
For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ
Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process please read our Product Warranty.